How to Select an Appropriate Virtual Phone System for Your Business?
Do you need a new system but don't want to spend the significant costs associated with commissioning an additional line? A virtual phone system presents elegant, cost-effective alternatives. It provides a range of features that make it ideal for entrepreneurs, start-ups, and large organizations. The entry-level is less than £100 per month, which means you can have your extension without having to justify the cost of an additional line. It is significantly less than some small business voip (Voice over Internet Protocol) solutions, which may require costly hardware installation.
VoIP features are missing from some virtual phone systems but are available in higher-end packages. Some systems offer a low monthly fee for a basic package and additional fees for any advanced features you desire. There is an advantage in installing an additional line to your business landline, as you can do and receive calls on both lines at no extra cost. When it comes to virtual phone systems, which one do you choose? It's a difficult decision. Here are some supportive tips to make the process easier.
- Determine Your Needs
Be realistic about the features you require and those you don't. For example, if you want an advanced calling package but don't need any of the extras, such as an IVR (Interactive Voice Response) system or call recording, then choose a less expensive option. On the other hand, if it's not just the cost that concerns you but also the functionality, then look for a system that offers more features.
- Redial –
You should be able to redial a number from the main menu or a unique key. You should also be able to redial an extension across the network (if there are multiple users or devices) in case you need to call back a call.
- Access to History –
You should be able to access the history of your calls, including time and date, duration, name and number of person called/called from. Some business voip systems allow you to sort history by type or destination. It is beneficial if you have a mobile extension since you will see the details of who you have called from your mobile phone. You should also be able to obtain details about the duration of each call and the date and time it was made. It means you can quickly keep track of your expenses and monitor your call spending.
- Virtual Receptionist –
It is not a feature offered by all virtual phone systems, but if you want to give the impression of a more significant, more professional business, then it is worth considering. In addition, it's a valuable tool for handling calls for companies who want to present an efficient, high-quality image. For example, the virtual receptionist can offer callers various options when they call in.
Once you've decided which voip business phone system would best suit your needs, several things can make the experience even better. First, having the virtual phone system linked to Google Voice and your other business email accounts is a brilliant way to engage with customers and keep them informed of important updates or critical new developments in your business. If you choose Google Voice as an option, you'll have access to this service for free.